Privacy Policy

When you visit our website, register, or interact with our booking and billing processes, we strictly request only the essential and operational information necessary to carry out and complete your vacation experiences. This includes:

• Full names, valid Phone or WhatsApp numbers, and primary Email to register and communicate all details and manage the progress of your reservation from the beginning.
• Addresses, references, or specific details of your local accommodation (such as Hotel, Resort, Airbnb, or Hostel) and assigned room numbers to coordinate in advance the pickups of assigned transport services without eventualities and setbacks.

The information that has been collected is used in a structured way for the sole and exclusive purpose of guaranteeing your satisfaction as a vacationer. This includes:

• Final confirmation of logistical pickup times, ticket validations, technical assistance via WhatsApp or email, and weather condition alerts.
• Notifications about your opinion in post-sale surveys, or regular newsletters and promotional notifications of future excursions if you consent to keep the communication channel open, as well as administrative purposes oriented to anonymized organizational analytics.

Our entire web platform and the virtual gateways where you provide your information travel under encrypted connections (HTTPS/TLS) at all times. At the payment level, we directly DO NOT receive, process, or store your full card data (number, CVV) — that information is processed directly by PayPal on its own servers, a provider certified under the PCI-DSS standard (Payment Card Industry Data Security Standard) for handling card data. This means not even our own staff has access to that data, reducing the risk of theft or misuse of your financial information.

Never and under no circumstances do we sell, market, rent, or maliciously disclose or cede your valuable personal data for low-cost speculative purposes. We clarify that the only justified transfer or flow scenario where we share traveler names is within our natural logistical work ecosystem and occurs, strictly out of necessity for your service, internally informing certified guides, logistical leaders, or Receptive Providers who are in charge of and physically operate the specific excursion.