Terms and Conditions

All booking requests made through our website, social media, or any other channel are safe and immediate. However, every request enters a processing and final confirmation phase, where our team verifies logistics, availability, guide assignments, and transport spaces.

Once the corresponding payment (whether a partial deposit or the final amount) is completed and verified, we will issue and send a digital voucher or ticket to your email, along with pickup instructions. This voucher, which can also be sent via WhatsApp, must be available and presented in printed or digital format directly to our transport operator at the time of pickup at your hotel.

We understand that travel plans can change unexpectedly and that, while vacationing in the Caribbean, circumstances beyond your control may arise. For this reason, we have stipulated the following flexible rules with defined margins for the cancellation and rescheduling of excursions:

• Cancellations prior to 24 hours of the tour's start: You have the right to request a full and absolute refund (100%) of the amount paid. We will manage the return of funds through the same method the payment was received.
• Cancellations within the 24-hour window: Any cancellation notified less than 24 hours from the event is considered late and incurs a 50% administrative penalty charge, or, if spaces exist, free rescheduling for another date of the excursion at no additional cost. In the event the excursion cannot be rescheduled, we will retain part of the balance as logistical expenses.
• No-Show or Failure to Appear in the Lobby: If the passenger, group, or reservation holder does not show up in the hotel lobby at the meeting point and exact time, we consider the tour abandoned without prior notice. This does not grant the right to a refund under any circumstances and results in a total loss.

At Tano Excursions, the safety and well-being of our passengers is always our number one priority. All our maritime tours and activities (such as Saona or Catalina Island) are directly subject to the control, dictates, and mandatory regulations issued by official government security bodies. If competent authorities strictly prohibit departure or travel due to extreme bad weather or strong waves, Tano will comply with the instruction and proceed to cancel the tourist event.

We will offer transparently, quickly, and without cumbersome procedures the immediate and priority rescheduling of the excursion date. However, if your return flight plan and dates prevent you from rescheduling the tour, and it has been suspended from the base, Tano Excursions will grant a 100% full refund of the original reservation swiftly and through the same payment processor.

All our tour guides for group care are trained and officially certified local professionals. The signing traveler (on their own behalf and that of the represented group, if any) inexcusably commits to using permanently, sensibly, civically, and responsibly all accessories suggesting life jackets and all safety equipment indicated on each tour.

It is the sole and absolute responsibility of every user to report, precisely before boarding or formalizing any payment, any limiting medical condition (pregnancy, critical heart problems, high-risk mobility issues, or severely incapacitating allergies). Similarly, the tour guide has total authority, discretion, and command to prohibit or suspend boarding on the spot and expel any passenger if they show obvious signs proving heavy and intolerable intoxication produced by alcohol or any substance, or show manifestly and recurrently hostile, irreverent, and dangerous behavior to the rest of the tourist group, with no room for financial claim for such cessation of services.